Refunds for cancelled or postponed events

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There are no canceled or postponed events with enabled refunds at this time.

Select the event for which you want a refund:

Ticket code

Required field

In order to get a refund for your purchased tickets, please go to your Entrio account at My tickets, sign in with the same login information you purchased tickets with, and find the order you want to refund. Next to the order number, click the "Request a refund" button and follow the further instructions.

In order to make a refund, we need some basic information about the tickets you want the refund for:

Bank account for a refund

IBAN *

IBAN - the entered data is incorrect (eg you must enter the prefix BA39 before the account number). Please check again.

Required field

Account holder *

Required field

Address (street name and house number) *

Required field

City *

Required field

Postal code *

Required field

Country *

Required field

Your email address to which we can send a refund confirmation *

Required field E-mail is not in the valid format

Tickets from the same order for which you want a refund:

Ticket {{$index+1}}

Ticket code *

Ticket code is invalid or already refunded

The Ticket code field must be at least 12 characters in length. The Ticket code field can not exceed 20 characters in length. Required field

Clear and readable photo of the original ticket

Required field

Note

In case you have additional info regarding your request, please write it below

Required field

Time zone change detected

There are no canceled or postponed events with enabled refunds at this time.

Select the event for which you want a refund:

Ticket code

Bank account for a refund

Tickets from the same order for which you want a refund:

Note

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